{"id":28,"date":"2026-05-20T15:35:36","date_gmt":"2026-05-20T06:35:36","guid":{"rendered":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/?page_id=28"},"modified":"2026-06-02T14:33:43","modified_gmt":"2026-06-02T05:33:43","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/support\/","title":{"rendered":"Customer Support Portal"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer Support Portal<\/h2>\n\n\n\n<p><em>This portal is for existing FFCAM users. If you are evaluating FFCAM, please visit our <a href=\"\/products\/ffcam-en\/products\/\">Products<\/a> page or <a href=\"https:\/\/www.makino.co.jp\/ja-jp\/about-us\/inquiry\">contact us<\/a> for information.<\/em><\/p>\n\n\n\n<p>If you need assistance with FFCAM, please start with our support site. It offers technical documentation, manuals, tutorials, patch programs, and more. Content is regularly updated and expanded to help you get the most out of FFCAM.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Sign In<\/h3>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-btn-box smb-btn-box\"><div class=\"c-container\"><div class=\"smb-btn-box__lede\">Click the sign-in button below and enter your username and password in the dialog that appears.<\/div><div class=\"smb-btn-box__btn-wrapper\"><a class=\"smb-btn smb-btn--little-wider\" href=\"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en-support\/\" style=\"--smb-btn--background-color:var(--accent-color)\"><span class=\"smb-btn__label\">Sign In<\/span><\/a><\/div><div class=\"smb-btn-box__note\">Note: If you do not know your current credentials, please contact the distributor or Makino office from whom you purchased FFCAM.<\/div><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">What You&#8217;ll Find Here<\/h3>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-container smb-container c-container\"><div class=\"smb-container__body u-slim-width is-layout-constrained wp-block-snow-monkey-blocks-container-is-layout-constrained\">\n<div class=\"wp-block-snow-monkey-blocks-panels smb-panels smb-panels--glue\" data-image-padding=\"false\"><div class=\"c-row c-row--fill\" data-columns=\"1\" data-md-columns=\"1\" data-lg-columns=\"1\">\n<div class=\"wp-block-snow-monkey-blocks-panels-item-horizontal c-row__col\"><div class=\"smb-panels__item smb-panels__item--horizontal smb-panels__item--reverse\"><div class=\"smb-panels__item__body\"><div class=\"smb-panels__item__title\">Software Updates &amp; Patches<\/div><div class=\"smb-panels__item__content\">Download the latest updates, feature enhancements, and patches to keep your software current and performing at its best.<\/div><div class=\"smb-panels__item__action smb-panels__item__action--nolabel\"><a href=\"\/products\/ffcam-en-support\/downloads\/software\/\"><div class=\"smb-panels__item__link screen-reader-text\">\u3055\u3089\u306b\u8a73\u3057\u304f<\/div><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-panels-item-horizontal c-row__col\"><div class=\"smb-panels__item smb-panels__item--horizontal smb-panels__item--reverse\"><div class=\"smb-panels__item__body\"><div class=\"smb-panels__item__title\">Tooling &amp; Cutting Condition Databases<\/div><div class=\"smb-panels__item__content\">Access databases of tools and cutting conditions to help you optimize your machining processes and achieve high-precision results.<\/div><div class=\"smb-panels__item__action smb-panels__item__action--nolabel\"><a href=\"\/products\/ffcam-en-support\/downloads\/database\/\"><div class=\"smb-panels__item__link screen-reader-text\">\u3055\u3089\u306b\u8a73\u3057\u304f<\/div><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-panels-item-horizontal c-row__col\"><div class=\"smb-panels__item smb-panels__item--horizontal smb-panels__item--reverse\"><div class=\"smb-panels__item__body\"><div class=\"smb-panels__item__title\">Training Video Library<\/div><div class=\"smb-panels__item__content\">Watch tutorial videos covering the fundamentals of FFCAM. These visual guides walk you through essential workflows and basic setup.<\/div><div class=\"smb-panels__item__action smb-panels__item__action--nolabel\"><a href=\"\/products\/ffcam-en-support\/training-videos\/\"><div class=\"smb-panels__item__link screen-reader-text\">\u3055\u3089\u306b\u8a73\u3057\u304f<\/div><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-panels-item-horizontal c-row__col\"><div class=\"smb-panels__item smb-panels__item--horizontal smb-panels__item--reverse\"><div class=\"smb-panels__item__body\"><div class=\"smb-panels__item__title\">FAQ &amp; Troubleshooting<\/div><div class=\"smb-panels__item__content\">Find quick answers to common questions and technical issues. Our searchable knowledge base offers solutions and tips to help you resolve problems efficiently.<\/div><div class=\"smb-panels__item__action smb-panels__item__action--nolabel\"><a href=\"\/products\/ffcam-en-support\/faq-troubleshooting\/\"><div class=\"smb-panels__item__link screen-reader-text\">\u3055\u3089\u306b\u8a73\u3057\u304f<\/div><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-snow-monkey-blocks-panels-item-horizontal c-row__col\"><div class=\"smb-panels__item smb-panels__item--horizontal smb-panels__item--reverse\"><div class=\"smb-panels__item__body\"><div class=\"smb-panels__item__title\">Document Library (PDF Manuals)<\/div><div class=\"smb-panels__item__content\">Browse and download FFCAM PDF manuals covering features, operations, and system configurations.<\/div><div class=\"smb-panels__item__action smb-panels__item__action--nolabel\"><a href=\"\/products\/ffcam-en-support\/downloads\/manual\/\"><div class=\"smb-panels__item__link screen-reader-text\">\u3055\u3089\u306b\u8a73\u3057\u304f<\/div><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Support Portal This portal is for existing FFCAM users. If you are evaluating FFCAM, please visit our Products page or contact us for information. If you need assistance with FFCAM, please start with our support site. It offers technical documentation, manuals, tutorials, patch programs, and more. Content is regularly updated and expanded to help<a href=\"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/support\/\">\u2026<\/a><\/p>\n","protected":false},"author":2,"featured_media":197,"parent":0,"menu_order":600,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","wp-seo-meta-description":"","wp-seo-meta-robots":[]},"class_list":{"0":"post-28","1":"page","2":"type-page","3":"status-publish","4":"has-post-thumbnail","6":"c-entry"},"_links":{"self":[{"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":46,"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":1374,"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/pages\/28\/revisions\/1374"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/media\/197"}],"wp:attachment":[{"href":"https:\/\/www.ffcam.makino.co.jp\/products\/ffcam-en\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}